Of course! We deliver in 1-3 days via Express Shipping.
Please make sure to enter your shipping address carefully, as CALISI BEAUTY cannot be held responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your address immediately after placing your order, please contact us as soon as possible at customerservice@calisibeauty.com. Our team will do its best to update the address before your order is dispatched.
Order confirmations may sometimes take up to 24 hours due to high demand. If you have not received an order confirmation by email after 24 hours, please contact us at customerservice@calisibeauty.com with your inquiry.
Please use the tracking link in your shipping confirmation email to track your order.
Returns & Refund Policy
To return a product, please contact us within 14 days of receiving your order at customerservice@calisibeauty.com, and we will process your request. Once your return has been approved or declined, you will be notified by email with the next steps in accordance with our return policy.
Packages returned to us without first completing the return process through our customer service team will not be refunded.
CALISI BEAUTY accepts returns, exchanges, or refunds if products are returned within 30 days of purchase in their original packaging, original condition, and with the seal intact. Products that have been opened, used, or returned damaged are not eligible for a refund and are excluded from the right of withdrawal.
For health protection and hygiene reasons, products cannot be returned if the seal has been removed or damaged after delivery. In such cases, returns, exchanges, and refunds are not possible.
Original shipping costs for your region are non-refundable, even if you qualified for free shipping at the time of purchase. All return shipping costs are the responsibility of the customer. We recommend returning your product using a tracked and insured shipping service, as CALISI BEAUTY is not responsible for lost or stolen packages during transit.
If the purchased product is defective or faulty, please email us at customerservice@calisibeauty.com before returning the product. We will work with you to resolve the issue.
If your order arrives damaged, please email us at customerservice@calisibeauty.com within 48 hours of receiving it. We will work with you to find a solution. Please include photos and videos of the issue, as well as a screenshot of your order confirmation email. Our team will review each case individually and discuss the next steps with you to find the best possible solution.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without prior return authorization will not be accepted.
If you have any questions regarding returns, you can contact us at any time at customerservice@calisibeauty.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Refunds
If we have confirmed that you are eligible for a return, we will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at customerservice@calisibeauty.com.
To return a product, please contact us at customerservice@calisibeauty.com. All return shipping costs are the responsibility of the customer. We recommend returning products with insurance, as CALISI BEAUTY is not responsible for lost or stolen packages during transit.
If your order arrives damaged, please email us at customerservice@calisibeauty.com within 48 hours of receipt, and we will do our best to resolve the issue.
Please note that orders that are refused or not collected are not eligible for a refund.
Please contact us immediately, within 48 hours of receiving your order, at customerservice@calisibeauty.com.
Please include your order number and provide several photos and videos of the damaged products.
CALISI BEAUTY only accepts cancellations if the order has not yet been prepared for shipment.
Once the package is in transit, our Returns & Exchanges Policy applies. In this case, please contact us at customerservice@calisibeauty.com.
Once your order has been placed, you will receive a confirmation email letting you know that our team has received your order. Once your order has been processed, you will receive an email notification containing your tracking information.
CALISI BEAUTY offers free express shipping on all orders over 50 pounds.
Express Shipping: 1–3 business days
All orders within the United Kingdom are shipped via Royal Post, Delivered Duty Paid (DDP) service.
We are proud to partner with trusted carriers to provide our customers with the best and most reliable shipping experience.
All orders within the UK are shipped from the UK using Delivered Duty Paid (DDP) service.
CALISI BEAUTY offers free express shipping on all orders over 50 pounds.
Our standard order processing time is 24 hours on business days (Monday to Friday). Once your order has been shipped, delivery times depend on the selected shipping method and typically range between 1–3 business days.
Please note that delivery times may vary during public holidays.
CALISI BEAUTY is not responsible for shipping delays caused by natural events, stolen packages, strikes, or delays in air and ground transportation once the package has left our fulfillment center.
All orders within United Kingdom are shipped via Royal Mail Express.
We accept online payments via PayPal, Visa, Mastercard, American Express, and Apple Pay.
You can find detailed product information on the respective product pages. If you have any further questions, feel free to email us at customerservice@calisibeauty.com.
Yes, we occasionally offer discounts and promotions. Sign up for our newsletter to receive 10% off your first order, as well as updates and exclusive offers. You can also check out our Ambassador Program!
Yes, all of our products are vegan and, of course, cruelty-free.
Can't find what you're looking for?
Send us an email with your questions, and a member of our customer service team will get back to you as soon as possible. Please include your order number (if you have one).
Contact us at customerservice@calisibeauty.com.
