Return & Refund Policy

To return a product, please contact us within 14 days of receiving your order at customerservice@calisibeauty.com, and we will process your request. Once your return has been approved or declined, you will be notified by email with the next steps in accordance with our return policy.

Packages returned to us without first completing the return process through our customer service team will not be eligible for a refund.

CALISI BEAUTY accepts returns, exchanges, or refunds if products are returned within 30 days of purchase in their original packaging, original condition, and with the seal intact. Products that have been opened, used, or returned damaged are not eligible for a refund and are excluded from the right of withdrawal.

For health protection and hygiene reasons, products cannot be returned once the seal has been removed or damaged after delivery. In such cases, returns, exchanges, or refunds are not possible.

Original shipping costs for your region are non-refundable, even if you qualified for free shipping at the time of purchase. All return shipping costs are the responsibility of the customer. We recommend returning your product using a tracked and insured shipping service, as CALISI BEAUTY is not responsible for packages lost or stolen in transit.

If the purchased product is defective or faulty, please email customerservice@calisibeauty.com before returning the product. We will work with you to resolve the issue.

If your order arrives damaged, please email customerservice@calisibeauty.com within 48 hours of delivery. We will work with you to resolve the issue. You must include photos and videos of the problem, as well as a screenshot of your order confirmation email. Our team will review each case individually and discuss the next steps to determine the best solution.

If your return is accepted, we will send you instructions on how and where to return your package. Items sent back without prior return authorization will not be accepted.

If you have any questions regarding returns, you can contact us at any time at customerservice@calisibeauty.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.

Refunds

If we have confirmed that you are eligible for a return, we will notify you once we have received and inspected your returned item and let you know whether your refund has been approved or not.

If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at customerservice@calisibeauty.com.